FAQs

1. What makes SereneLux products unique?

Each SereneLux product is thoughtfully curated to promote relaxation, mindfulness, and beauty. We combine premium materials with calming design aesthetics to help you create a space that feels peaceful, elegant, and balanced.

2. Are your products eco-friendly?

Yes — sustainability is at the heart of what we do. We prioritize natural, reusable, and environmentally conscious materials whenever possible to ensure that every product supports both your well-being and the planet’s.

3. How long does shipping take?

Orders are typically processed within 2–4 business days, and delivery usually takes 7–14 business days, depending on your location. You’ll receive tracking updates once your order ships.

4. Can I return or exchange an item?

Of course. If you’re not completely satisfied, you may request a return or exchange within 14 days of receiving your order. Items must be unused and in their original packaging. Please contact our support team for assistance.

5. Do you offer gift options?

Yes — many of our products come beautifully packaged, making them perfect for gifting. You can also add a personalized note at checkout to make your gift even more special.